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While availing any of the payment method/s available on the Website, the Website will not be responsible or assume any liability
My Online Divorce Papers also known as MODP and other affiliated sites retains the right to any services charges if the refund policies are not met as mentioned below. The person who is using our services and paying for that (also known as “Customer”, “Client” or “You”) agrees to all the terms and conditions that are there for purchasing our services. If someone has any questions or queries related to our services, they can feel free to contact us at info@MyOnlineDivorcePapers.com
Use of the payment facilities provided by the Website shall not render the Website liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the Products listed on the Website
We would like to inform you that if once the online interview is completed, services have been provided to you. And we are unable to give a refund to the accounts which have been created over 15 days. It takes 3-10 working days to review and process any refund claims and each request is individually approved or denied and it depends on a case-by-case basis.
If we have processed a refund then it may take up to 14 days to process any claim and a $45 handling fee is charged. And it is advised that your bank may take 24-72 hours to credit the amount in your account. And we are only able to transfer the refund amount to the same card which was charged at the time of payment.
If the customer changes their mind and doesn’t want to use MODP services.
If the customer found out that the spouse has already filed on their own for the Divorce process.
If the customer gets advice from acquaintances or from any other source about not using services provided by MODP.
If customers say that they have found the forms from a competitor or another source at a different price.
If the court rejects the provided documents and the customer is unable or unwilling to provide a rejection letter.
We provide services for non-contested divorces, annulments or legal separations so if the Customer’s case becomes contested then we will be unable to provide a refund
If the court forms are updated by the state. Customers should notify us and give us some time to updated the forms.
MODP does not provide refunds for the additional services, except for the generation of divorce, legal separation or annulment forms, once those services have been provided. This includes Separation Service Changes ($ 100 USD), Platinum Services ($299 USD) and State Changes ($100 USD) or adds on forms (If there are any)..
Account Changes (i.e.: State Changes, type of service Changes -annulment to divorce, legal separation to divorce etc.) are services that are given to the customer when he/she applied for our services
Add-on Forms are not rendered back to the customer if it has been charged once and available to download.
Please note, if the courts deny the documents for any reason, we are able to make the necessary changes free of charge as part of our services.
MODP will not be able to make any refund until the customer does not submit the rejection letter obtained from the courts and the following requirements are met:
The courts have denied the documents which were prepared by MODP because of some error and the errors are not editable and no correction is possible.
The documents are rejected by the courts because of the error which is there because of the wrong or inaccurate data which is provided by the customer at the time of the Online interview process and the error is not editable or easy to rectify.
The documents are rejected by the courts because of the state laws or local requirements regarding state provided forms, and rectification of them is not possible.
We request all the customers to submit any formal request within the 15 days of rejection because of the nature of state laws constantly changes via US mail or scanned and sent via email. If the customer does not meet the above terms or doesn’t agree on them then all the requests of refunds will be denied. To send us the proof of rejections, you can contact us on below-mentioned email id:
Email: info@usadivorcepapers.com If you want to make some changes before communicating with our customer service department, we would not be able to offer refunds.