Privacy Policy

1. Introduction

Welcome to USA Divorce Papers ("USA Divorce Papers," "USADP," "we," "us," or "our"), a document preparation service operated by ODVIX PaperLabs LLC.

We respect your privacy and are committed to protecting the personal information you provide when accessing our website, creating an account, using our services, communicating with our team, or otherwise interacting with us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, as well as the choices and rights that may be available to you under applicable privacy laws.

This Privacy Policy applies to our website at https://usadivorcepapers.com, associated customer accounts, document preparation services, and related communications.

By using our website or services, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by applicable law, we will seek it separately.

2. Information We Collect

We collect information that you provide directly, information received from third parties, and certain information collected automatically when you use our website or services.

2.1 Information You Provide

Depending on your interactions with us, we may collect:

• Your name, email address, telephone number, mailing address, and other contact details.
• Account registration information and login credentials.
• Information submitted through questionnaires, forms, applications, and document preparation workflows.
• Information concerning your spouse or other individuals when necessary to prepare requested documents.
• Transaction details, billing information, purchase history, and payment-related records.
• Communications submitted through email, telephone, chat, customer support requests, or other channels.
• Documents, attachments, and other materials you voluntarily provide.
• Preferences, feedback, survey responses, and other information you choose to share.

Some information submitted in connection with divorce document preparation may be considered sensitive personal information under applicable law.

We request that you provide information that is accurate and relevant to the services you purchase.

2.2 Information From Third Parties

We may receive personal information from third parties when reasonably necessary to provide our services, maintain our business operations, or comply with applicable law.

These sources may include:

• Your spouse or another individual involved in your requested document preparation.
• Attorneys, authorized representatives, or other persons communicating with us on your behalf.
• Payment processors and financial service providers.
• Identity verification, fraud prevention, and security service providers.
• Advertising, analytics, and technology service providers.
• Public records, reporting services, or other lawful information sources, where applicable.

We may combine information received from these sources with information already maintained in our systems.

2.3 Information Collected Automatically

When you access our website, we may automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address.
• Browser type, device type, and operating system.
• Device identifiers and approximate location derived from technical information.
• Pages visited and interactions with website features.
• Referral sources, access times, and session information.
• Cookies and similar technologies.
• Security logs, error reports, and performance information.

This information helps us operate, secure, maintain, and improve our website and services.

3. Social Security Number Protection

In limited circumstances, information requested for document preparation may include a Social Security number or similar government-issued identifier.

Where we collect such information, we seek to limit its use to legitimate service purposes and apply appropriate safeguards against unauthorized access, use, or disclosure.

We do not intentionally publish Social Security numbers or use them for unrelated marketing purposes.

Access to this information is restricted according to operational needs and applicable legal requirements.

4. How We Use Personal Information

We may use personal information for the following purposes:

Providing Services

• Creating and managing customer accounts.
• Processing service orders and payments.
• Preparing, generating, reviewing, and delivering requested documents.
• Personalizing document preparation workflows.
• Communicating service progress and account updates.
• Responding to customer questions and support requests.

Business Operations

• Maintaining and improving our website and services.
• Monitoring performance and resolving technical problems.
• Managing business records and customer relationships.
• Conducting internal analysis and service quality assessments.

Security and Compliance

• Protecting customer accounts and business systems.
• Detecting suspicious activity, fraud, or unauthorized access.
• Verifying transactions and investigating potential misuse.
• Complying with applicable legal obligations and responding to lawful requests.
• Establishing, exercising, or defending legal claims.

Communications

• Sending transactional messages, service notifications, and account-related updates.
• Providing information about our services and offerings, subject to applicable marketing laws and customer preferences.

We may also use information for other purposes disclosed to you at the time of collection or otherwise permitted by applicable law.

5. How We Disclose Personal Information

We do not disclose personal information indiscriminately. We may share information with third parties where reasonably necessary for legitimate business purposes, subject to applicable legal requirements.

5.1 Service Providers

We may share information with vendors and contractors that assist us with:

• Website hosting and cloud infrastructure.
• Payment processing.
• Document generation and service delivery.
• Customer support and communications.
• Information technology and cybersecurity.
• Analytics, website operations, and business administration.
• Other services supporting our operations.

These providers may process information on our behalf or under their own applicable legal obligations.

5.2 Business Partners and Related Entities

We may share information with affiliated entities, authorized business partners, or professional advisers when reasonably necessary to operate, administer, or protect our business.

5.3 Legal and Regulatory Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws, regulations, subpoenas, or court orders.
• Respond to lawful government or regulatory requests.
• Protect the rights, property, or safety of our customers, business, or others.
• Investigate suspected fraud, security incidents, or violations of our terms.
• Establish, exercise, or defend legal claims.

5.4 Business Transactions

If our business undergoes a merger, acquisition, reorganization, financing, asset sale, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

5.5 Aggregated or Deidentified Information

We may use or disclose aggregated or deidentified information that does not reasonably identify an individual, subject to applicable law.

6. Customer Care Interactions

When you contact our customer support team, we may collect and retain information associated with your interaction, including messages, inquiries, account details, and service-related communications.

Telephone calls may be monitored or recorded for quality assurance, training, security, dispute resolution, and service improvement, subject to applicable notice and consent requirements.

We may use automated tools, including artificial intelligence-assisted systems, to support customer service, organize inquiries, generate suggested responses, or improve internal workflows.

Where such tools are used, we seek to apply appropriate safeguards to the information processed.

Automated assistance does not change the nature of our document preparation service or constitute legal representation.

7. Automated Processing and Decision-Making

We may use automated technologies to support website functionality, document workflows, transaction processing, fraud detection, security monitoring, and operational efficiency.

These technologies may evaluate technical signals, transaction patterns, account activity, or other relevant information.

Where applicable law provides rights relating to certain automated decisions or profiling activities, eligible individuals may exercise those rights through the procedures described in this Privacy Policy.

We do not represent that every automated workflow constitutes a legally significant automated decision.

8. Data Retention and Inactive Accounts

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, protect our systems, and enforce applicable agreements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, and legitimate operational needs.

Relevant considerations include:

• Whether your account remains active.
• Whether your service order is pending or completed.
• The need to maintain transaction and accounting records.
• Applicable tax, legal, regulatory, or contractual obligations.
• Security, fraud prevention, and dispute resolution requirements.

Accounts that remain inactive for an extended period may be subject to closure, deletion, or anonymization in accordance with our operational policies and applicable law.

Where appropriate and reasonably practicable, we may provide notice before deleting an inactive account or associated information.

Certain information may be retained after account closure where required or permitted by law.

Deletion of an account does not necessarily require immediate deletion of all associated transaction, legal, or compliance records.

9. Information Security

We maintain administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include access controls, authentication safeguards, secure communications, monitoring, and restrictions on access to information based on business responsibilities.

Although we take reasonable precautions, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and notifying us if you suspect unauthorized access to your account.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, or other resources that we do not operate or control.

This Privacy Policy does not govern the independent privacy practices of those third parties.

We encourage you to review the privacy policies of external websites and services before providing them with personal information.

We are not responsible for the privacy practices of third parties except as otherwise required by applicable law.

11. Children's Privacy

Our website and services are intended for adults seeking document preparation services and are not directed to children under the age of 16.

We do not knowingly collect personal information directly from children under 16 for the purpose of creating customer accounts or marketing our services to them.

Information about minor children may be provided by an adult customer when relevant to requested divorce documents.

If you believe a child has provided personal information directly to us without appropriate authorization, please contact us so we can review the matter and take appropriate action.

12. Users Outside the United States

USA Divorce Papers primarily provides services relating to divorce documentation in the United States.

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

Privacy laws and protections may differ between jurisdictions.

Where required, we will apply appropriate measures to support lawful international transfers of personal information.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" ("DNT") setting that communicates a user's preference regarding certain online tracking activities.

Because there is no universally adopted standard governing how websites must respond to DNT signals, our website may not respond to all browser-based DNT requests.

This statement does not limit privacy rights or obligations that apply independently under relevant law.

14. Cookies and Similar Technologies

We may use cookies and similar technologies to support website functionality, maintain secure sessions, remember user preferences, analyze website traffic, and improve the overall user experience.

Cookies may be placed by our website or by third-party technology and analytics providers, including Google, Meta, and Microsoft, depending on the services and technologies in use.

You can manage or disable cookies through your browser settings.

Disabling certain cookies may affect the availability or performance of some website features.

Additional information about cookies is available at https://www.allaboutcookies.org/.

15. Marketing Communications

We may send promotional emails or other marketing communications about our services where permitted by applicable law.

You may unsubscribe from marketing emails by using the unsubscribe instructions included in those messages or by contacting us.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related messages, including payment confirmations, account notices, document updates, or security communications.

We process marketing preferences in accordance with applicable legal requirements.

16. State-Specific Privacy Notices

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

These rights depend on the law, its applicability to our business, the type of information involved, and any relevant statutory exceptions.

Depending on the jurisdiction, rights may include access, correction, deletion, data portability, information about processing practices, limitations on certain uses of sensitive personal information, and rights relating to specified data processing activities.

The following notices describe rights that may be available where the relevant laws apply.

16.1 California Residents

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), where applicable.

These may include the right to:

• Know what categories and specific pieces of personal information we collect, use, and disclose.
• Request deletion of eligible personal information.
• Request correction of inaccurate personal information.
• Obtain information about categories of sources, purposes of processing, and categories of recipients.
• Receive information about applicable retention practices.
• Limit certain uses or disclosures of sensitive personal information where required.
• Opt out of the sale or sharing of personal information, where applicable.
• Receive equal treatment when exercising applicable privacy rights, subject to lawful exceptions.

California residents may submit privacy requests using the contact information provided below.

Additional California disclosures appear in Section 19.

16.2 Nevada Residents

Nevada residents may have rights under Nevada privacy law, including the right to submit a verified request directing a covered operator not to make certain sales of covered information, as defined by that law.

Eligible Nevada residents may submit requests using the contact details below.

16.3 Colorado Residents

Colorado residents may have rights under the Colorado Privacy Act, where applicable, including rights to access, correct, delete, and obtain copies of certain personal data.

They may also have rights concerning certain processing for targeted advertising, qualifying sales of personal data, and profiling in furtherance of decisions producing legal or similarly significant effects.

16.4 Connecticut Residents

Connecticut residents may have rights under the Connecticut Data Privacy Act, where applicable.

These may include rights to access, correct, delete, and obtain copies of certain personal data, along with rights concerning specified targeted advertising, sales, and profiling activities.

16.5 Delaware Residents

Delaware residents may have rights under the Delaware Personal Data Privacy Act, where applicable.

These may include access, correction, deletion, portability, and rights concerning certain sales, targeted advertising, or profiling activities.

16.6 Iowa Residents

Iowa residents may have rights under the Iowa Consumer Data Protection Act, where applicable.

These may include rights to access, delete, and obtain copies of certain personal data, along with rights concerning qualifying sales of personal data.

16.7 Maryland Residents

Maryland residents may have rights under the Maryland Online Data Privacy Act, where applicable.

These may include access, correction, deletion, portability, and rights concerning certain processing of personal data and sensitive data, subject to statutory conditions.

16.8 Minnesota Residents

Minnesota residents may have rights under the Minnesota Consumer Data Privacy Act, where applicable.

These may include access, correction, deletion, portability, and rights concerning certain targeted advertising, sales, and profiling activities.

16.9 Montana Residents

Montana residents may have rights under the Montana Consumer Data Privacy Act, where applicable.

These may include access, correction, deletion, portability, and rights concerning certain sales, targeted advertising, and profiling activities.

16.10 Nebraska Residents

Nebraska residents may have rights under the Nebraska Data Privacy Act, where applicable.

These may include access, correction, deletion, portability, and rights concerning certain sales, targeted advertising, and profiling activities.

16.11 New Hampshire Residents

New Hampshire residents may have rights under applicable state consumer privacy law, including access, correction, deletion, portability, and rights concerning certain sales, targeted advertising, and profiling activities.

16.12 New Jersey Residents

New Jersey residents may have rights under the New Jersey Data Privacy Act, where applicable.

These may include access, correction, deletion, portability, and rights concerning certain targeted advertising, sales, and profiling activities.

16.13 Oregon Residents

Oregon residents may have rights under the Oregon Consumer Privacy Act, where applicable.

These may include access, correction, deletion, portability, and rights concerning certain sales, targeted advertising, and profiling activities.

16.14 Tennessee Residents

Tennessee residents may have rights under the Tennessee Information Protection Act, where applicable.

These may include access, correction, deletion, portability, and rights concerning certain sales, targeted advertising, and profiling activities.

16.15 Texas Residents

Texas residents may have rights under the Texas Data Privacy and Security Act, where applicable.

These may include access, correction, deletion, portability, and rights concerning certain sales, targeted advertising, and profiling activities.

16.16 Utah Residents

Utah residents may have rights under the Utah Consumer Privacy Act, where applicable.

These may include access, deletion, portability, and rights concerning certain sales of personal data and targeted advertising activities.

16.17 Virginia Residents

Virginia residents may have rights under the Virginia Consumer Data Protection Act, where applicable.

These may include access, correction, deletion, portability, and rights concerning certain sales, targeted advertising, and profiling activities.

16.18 Other Applicable State Laws

Residents of additional states may have privacy rights under laws not individually listed above.

We will evaluate and respond to eligible requests in accordance with the privacy laws applicable to our business.

Nothing in this section is intended to restrict rights provided by applicable law.

17. Exercising Your Privacy Rights

If you wish to exercise a privacy right available under applicable law, you may contact us using the details in Section 21.

Please include:

• Your name and contact information.
• The state in which you reside.
• A description of the privacy right you wish to exercise.
• Information reasonably necessary to identify the relevant account or records.

You may use an email subject such as:

Privacy Rights Request — USA Divorce Papers

We may request additional information to verify your identity or authority to act on behalf of another person before processing certain requests.

We will use verification information only as reasonably necessary for verification, security, and compliance purposes.

Where applicable, we generally seek to respond to verified privacy requests within 45 days, subject to the requirements and permitted extensions of the relevant law.

Different deadlines may apply to particular request types or jurisdictions. For example, certain Nevada requests may be subject to a 60-day response period.

If we require additional time, we will provide notice where required by applicable law.

We may deny or limit a request where an applicable legal exception permits or requires us to do so, including circumstances involving security, fraud prevention, legal obligations, or the rights of other individuals.

18. Appeals of Privacy Rights Decisions

Residents of certain states may have the right to appeal a decision concerning a privacy request.

If you believe we have incorrectly denied or limited an eligible request, you may submit an appeal by contacting:

support@odvixpaperlabs.com

Please use the subject line:

Appeal of Privacy Request Decision

Include sufficient information for us to identify your original request and explain why you believe the decision should be reconsidered.

We will review eligible appeals and respond within the period required by applicable law, which may vary by state.

Where required, we will explain the outcome of the appeal and provide information about additional complaint options, including contacting the relevant state attorney general or regulatory authority.

19. California Notice at Collection and Privacy Disclosures

This section supplements the general Privacy Policy and provides additional information for California residents where the CCPA/CPRA applies to our business and processing activities.

19.1 Categories of Personal Information

Depending on how you interact with us, we may collect the following categories of personal information:

Identifiers

Names, email addresses, telephone numbers, postal addresses, account identifiers, IP addresses, and similar information.

Customer Records Information

Contact details, transaction information, service records, and other information associated with customer relationships.

Commercial Information

Purchase history, products or services obtained, transaction records, and customer service activity.

Internet or Network Activity

Website interactions, browser information, device information, referral sources, and usage data.

Geolocation Information

Approximate location inferred from IP addresses or similar technical information.

Professional or Employment Information

Information supplied when relevant to requested services or communications.

Sensitive Personal Information

Certain government identifiers, account credentials, financial information, and information submitted for document preparation that qualifies as sensitive personal information under applicable law.

Inferences

Limited information derived from customer interactions or service activity to support operations, security, and service improvement.

We collect these categories only to the extent relevant to our operations and the services requested.

19.2 Sources of Personal Information

We may obtain personal information from:

• You or your authorized representative.
• Individuals involved in your requested services.
• Website and account interactions.
• Payment and technology service providers.
• Business partners and professional advisers.
• Public or third-party sources where lawful and relevant.

19.3 Purposes for Collection and Use

We may collect and use personal information to:

• Provide and administer document preparation services.
• Create and maintain customer accounts.
• Process transactions and provide customer support.
• Maintain and improve website functionality.
• Protect against fraud and security threats.
• Conduct business administration and analytics.
• Send communications permitted by law.
• Comply with legal and regulatory obligations.

19.4 Categories of Recipients

Personal information may be disclosed to:

• Hosting and technology providers.
• Payment and transaction service providers.
• Customer support and communications providers.
• Analytics and other business service providers.
• Professional advisers and authorized business partners.
• Government authorities or other parties where legally required.

19.5 Sale or Sharing of Personal Information

California law defines certain terms, including "sale" and "sharing," more broadly than their ordinary meanings.

Some disclosures involving advertising or cross-context behavioral advertising technologies may qualify as a sale or sharing under California law, even when no money is exchanged for personal information.

Our treatment of these activities, including any required notices, choices, and processing of applicable privacy requests, is governed by California law.

We do not knowingly sell or share the personal information of individuals under 16 in circumstances prohibited by applicable law.

19.6 Sensitive Personal Information

We may collect sensitive personal information when necessary to provide requested document preparation services, maintain account security, process transactions, or satisfy applicable legal requirements.

We do not use sensitive personal information for unrelated purposes without an appropriate legal basis.

Where California law provides a right to limit certain uses or disclosures of sensitive personal information, we will honor that right when applicable.

19.7 Retention

We retain each category of personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, taking into account the nature of the information, customer relationships, applicable legal requirements, security needs, and recordkeeping obligations.

Further information about retention appears in Section 8.

19.8 California Privacy Rights

Subject to applicable exceptions, eligible California residents may request access, correction, or deletion of personal information and exercise other rights provided under the CCPA/CPRA.

Where applicable, residents may also exercise rights concerning qualifying sales or sharing of personal information and certain uses of sensitive personal information.

We will not unlawfully discriminate against individuals for exercising their privacy rights.

To submit a request, contact us using the information in Section 21.

19.9 Authorized Agents

Where permitted by California law, you may designate an authorized agent to submit certain privacy requests on your behalf.

We may request evidence of the agent's authority and may take reasonable steps to verify the request as permitted by law.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, legal requirements, or privacy practices.

When changes are made, we will update the "Last Updated" date at the beginning of this Privacy Policy.

If changes are material, we may provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

21. Contacting Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Legal Business Name: ODVIX PaperLabs LLC

Operating Brand: USA Divorce Papers

Website: https://usadivorcepapers.com

Email: support@odvixpaperlabs.com

Phone: +1 (279) 241-8755

Mailing Address: 8318 Sienna Sand Dr, Sacramento, CA 95829, USA

For privacy-related requests, please include the appropriate subject line described in this Privacy Policy.

Important Service Disclaimer

USA Divorce Papers is a document preparation service, not a law firm. Our services do not constitute legal representation or individualized legal advice. Additional details concerning service scope, pricing, delivery, and refunds are provided in our Terms of Service and applicable purchase disclosures.

© 2026 ODVIX PaperLabs LLC. All rights reserved.